📖 BREDC Forum Rules!

Welcome to the BREDC customer and registered user forum. This forum is provided as a professional support and communication area for customers, registered users, and BREDC representatives. By using this forum, you agree to follow the rules below. These rules are strict to keep the forum safe, organized, useful, and respectful for all members.

1. Use Respectful and Professional Language
All members must communicate in a respectful and professional manner.

Do not post:

• Personal attacks
• Harassment
• Insults
• Threats
• Discriminatory comments
• Aggressive or abusive language
• Provocative or hostile replies

Disagreement is allowed, but it must be handled respectfully and constructively.

2. Do Not Share Private Login Details,

Never post sensitive information publicly in the forum.

Do not share:

• Passwords
• API keys
• Secret keys
• Hosting login details
• Joomla administrator login details
• cPanel, WHM, WHMCS, FTP, SSH, or database credentials
• Personal customer data
• Private payment information
• Security tokens
• Backup links containing private data

If BREDC needs private access to investigate an issue, a secure method will be provided.

3. Post in the Correct Category:

All topics must be posted in the most relevant forum category.

Examples:

• Hosting questions must be posted in the hosting category.
• Joomla questions must be posted in the Joomla category.
• Billing or service questions must be posted in the correct customer/service category.
• Feature requests must be posted in the appropriate feedback or request category.

Posts may be moved, merged, renamed, or closed by moderators if they are placed incorrectly.

4. Use clear and descriptive topic titles. Topic titles must clearly describe the issue or question.

Good examples:

• Code:

  Joomla update failed after extension update
• Code:

  Need help setting up email for my domain
• Code:

  Website shows 500 error after PHP version change
• Code:

  Question about hosting backup schedule

BREDC Forum Rules

• Code:

  Help
• Code:

  Problem
• Code:

  Urgent!!!
• Code:

  Does not work
• Code:

  Website broken

Unclear titles may be edited by moderators.

5. Provide Enough Information

When  Asking for Help:
Support requests must include enough detail to understand the issue.

When relevant, include:

• Website URL
• Joomla version
• PHP version
• Browser and device used
• Exact error message
• What you were trying to do
• What happened instead
• When the issue started
• Steps already tested
• Screenshots, if they do not expose private information

The more precise your post is, the faster and more accurately support can respond.

6. Do Not Post Duplicate Topics

Before creating a new topic, search the forum to see whether the issue has already been discussed. Do not create multiple topics for the same issue. Duplicate topics may be merged, closed, or removed.
If your issue is related to an existing topic but not the same, explain the difference clearly.

7. Keep Topics Focused

Each topic should cover one main issue or question. Do not mix unrelated issues in the same topic. For example, a Joomla update problem, an email issue, and a billing question should be posted as separate topics. This keeps discussions easier to follow and easier to solve.

8. No Spam, Advertising, or Self-Promotion

Spam and promotional content are not allowed.

Do not post:

• Unsolicited advertisements
• Affiliate links
• Promotional links
• Repeated marketing messages
• Irrelevant external links
• Automated or mass-posted content
• Fake testimonials or misleading recommendations

External links are only allowed when they are relevant to the discussion.

9. No Illegal, Harmful, or Malicious Content

The forum must not be used to request, share, or promote illegal or harmful activity.

This includes, but is not limited to:

• Hacking instructions
• Malware
• Phishing
• Credential theft
• Software piracy
• Copyright infringement
• Bypassing security systems
• Attacks against websites, servers, or users
• Exploiting systems without permission

Security-related discussions are allowed only when they are defensive, legal, and related to protecting your own website or service.

10. Respect Privacy and Confidentiality

Do not publish private information about yourself, other users, customers, companies, or BREDC staff.

Do not post:

• Private emails
• Phone numbers
• Addresses
• Customer records
• Private invoices
• Internal business information
• Screenshots containing personal or confidential data

Any content containing private information may be edited or removed without notice.

11. Do Not Impersonate Others

You must not pretend to be another person, company, customer, moderator, administrator, or BREDC representative. Usernames, profile details, and posts must not be used to mislead other users.

12. Follow Moderator and Administrator Instructions

Moderators and administrators may:

• Edit posts
• Move topics
• Merge topics
• Close topics
• Remove content
• Warn users
• Suspend accounts
• Ban accounts
• Limit access to forum areas

Moderator and administrator decisions must be respected.

If you disagree with a moderation decision, contact BREDC privately instead of arguing publicly in the forum.

13. No Public Arguments About Moderation

Questions about moderation decisions must not be debated publicly.

Do not create posts or topics to complain about the following:

• Deleted posts
• Closed topics
• Edited content
• Warnings
• Suspensions
• Moderator decisions

Such issues must be handled privately through the appropriate BREDC contact method.

14. Do Not Abuse Support

Availability
The forum is a support and community resource, but it does not replace all direct support channels.
Do not repeatedly bump topics, demand immediate answers, or post the same request across multiple areas.
For urgent, account-specific, billing-related, or private support matters, use the official BREDC support or client portal when required.

15. No Misleading or False Information

Do not knowingly post false, misleading, or manipulated information.

This includes:

• Fake reviews
• False claims about services
• Incorrect technical claims presented as fact
• Misleading screenshots
• Fabricated error messages
• False accusations against users, companies, or services

If you are unsure about something, state that clearly.

16. Use Attachments Responsibly

Attachments must be relevant and safe.

Do not upload:

• Malware
• Suspicious scripts
• Executable files
• Files containing credentials
• Copyrighted files you do not have permission to share
• Large files unrelated to the support topic

Screenshots should be checked carefully before posting to ensure they do not reveal private information.

17. Keep Language Clear and Understandable

Posts should be written as clearly as possible.

You may write in English or Norwegian unless a specific forum category requires another language. Avoid excessive slang, unclear abbreviations, or text that is difficult to understand.

18. Respect BREDC Services and Infrastructure

Do not use the forum to interfere with, attack, overload, scrape, or abuse BREDC websites, systems, services, hosting infrastructure, or customer areas.
Any attempt to misuse the forum or connected systems may result in immediate account suspension.

19. Account Responsibility

You are responsible for all activity under your forum account.

Keep your login details secure. If you believe your account has been compromised, contact BREDC immediately.
Do not share your account with others unless explicitly permitted.

20. Consequences for Rule Violations

Breaking the forum rules may result in one or more of the following actions:

• Postediting
• Post deletion
• Topic closure
• Topic removal
• Official warning
• Temporary suspension
• Permanent forum ban
• Restriction of forum access
• Escalation to direct customer support handling
• Service review in serious cases

Severe violations may result in immediate suspension without prior warning.

21. BREDC May Update These Rules

BREDC may update these forum rules when needed to improve security, clarity, customer support, or community quality.
Continued use of the forum after changes means that you accept the updated rules.

Final Notice
This forum exists to help customers and registered users communicate clearly, solve problems, and improve their websites and services. Strict rules are necessary to keep the forum professional, secure, and useful.

By posting in the BREDC forum, you confirm that you have read, understood, and accepted these rules.